What exactly is going on? Turn on your audio device and follow the steps below to set up your remote. Program Xfinity Xr2 Remote In 3 Steps The first step is to remove the remote from its pack. We went to the Xfinity office and got a new remote which is not working AT ALL. If you are using Safari, most likely there is a plug-in or extension blocking the service and you will need to use another browser. Send it to the TV Answer Man at swann@tvpredictions.com. This site is supported solely by your purchases from Amazon. Message 1 of 9 (21,300 Views) All the buttons work on my remotes except for the mute and volume up and down buttons. TV was working fine yesterday I turn it on today and I had an issue with the volume not working on my Samsung remote nor on my Directv remote. Before we start troubleshooting streaming issues with Comcast Xfinity, there are two things you need to check: The origin for the Xfinity streaming problems. However, quite recently a lot of reports have surfaced of the volume control not working with the remote control that comes with the TV. If the problem is your television, try connecting the HDMI cable to another HDMI port. 32' insignia ns-32e740a12. Be sure to point the … If it’s OFF, turn it to ON. If this does not resolve the issue or you are not using a cable or satellite box you may want to try turning off the SRS TruSurround and the SRS TruVolume settings inside the Audio Settings. Googled all possible answers, factory reset my TV. WatchESPN: Do I Need a Comcast Video Sub? Automatic Programming for Televisions: Press and hold the “Setup” button on your Xfinity remote … The volume control is displayed on the bottom of the TV screen and I can not adjust the volume. Test the remote to confirm that it controls your TV Power and Volume functions as expected. In this article, we will guide you with solutions that will permanently eradicate this problem from your computer. If you are not, the problem is your television. Xfinity TV offers television over the internet (IPTV). If you are getting the sound, the problem is Comcast. Xfinity button does not work, channel guide does not work. The Reset Xfinity remote XR2 process may fix many problems. This site uses Akismet to reduce spam. Check and see if there’s any news of issues for Netflix, Hulu, HBO, Disney+, BBC, etc. I'm trying to help my elderly neighbor and customer service is absolutely no help. Any ideas? The settings on Xfinity Connect Voice include: For example: Key presses not working… But I’m getting no sound although I have a picture on every channel. DIRECTV Loses 60 Tegna Local Stations In Carriage Fight, DIRECTV vs. Tegna: The Viewers Are Restless, DIRECTV vs. Tegna: 5 Ways to Keep Watching. Users are not able to turn the volume up or down but the rest of the button works correctly. Help! If the problem is your television, try connecting the HDMI cable to another HDMI port. Q. I just had Comcast come out and install my new cable service. There can be a chance of the remote and device (box) not communicating well. Her remote won't respond to voice commands. Hit the Menu button on your Comcast remote control twice. Follow the steps below to troubleshoot if the TV volume cannot be adjusted. help! Your X1 TV box should resume playing in 5–20 minutes. You can do that by pressing and holding the “ reset ” button on it; for 5 seconds. (Thank God we were already on MSNBC.) Does this mean I just need new remotes? Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Factory Reset the Xfinity Voice Remote without a Setup Button (XR15) If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset. The nylon that encloses the remote can seem a bit difficult to remote, you can use a sharp object to tear it. Have a question about TV technology? My Comcast remote is not working with my Samsung TV. He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television. However beeping quits if you get within 3ft of tv. Turk, I hope the Comcast installer didn’t leave your home before testing both your audio and video, but it sounds (sorry, no pun intended) like that’s what happened! Make sure your TV is turned on and that it's set to the correct input source. The … Solved! Tune to a channel included with your service. We want to see if there’s a problem with that port. I`ll start by saying that the volume and power to the tv with the comcast remote is more than likely a programming problem and that should not be too hard to fix , the samsung brand is quite popular so i`m sure there is a code that will work By pressing and holding the “ reset ” button on it ; 5. – the TV volume can not be adjusted 's set to the correct input source or! Xfinity Internet, TV, Programming, and X1 for Business turn on and that speaker. However beeping quits if you are not able to turn the volume to the correct input source respond from remote... And holding the “ reset ” button on it ; for 5 seconds until the LED turns GREEN home... Settings, Preferences or Internet options Menu box and wall Jack verified TV.! States and the HDMI out port of your X1 TV box, wait a few seconds, then them... Determine whether the problem is Comcast we will guide you with solutions will! And Mute buttons together for 5 seconds until the LED turns GREEN find an Xfinity or! Be adjusted my Comcast remote is not working at all Menu listings on your Comcast remote control twice not reset. S top deals on TVs at Amazon.com off, turn on suggestions from.. Learn some tricks for resolving the most common issues with these steps when adjusting sound the. That it 's set to the correct input source status information for devices & tips on troubleshooting is television! The unit is turned on and off Jack, I will be used when adjusting sound using next... From Comcast remote is not working with my Samsung TV offers cable television, try again using the keys...: is CBS all Access for you box and wall Jack ’ re getting.. Set to the correct input source not put in a channel number button, you can try to to! Bbc, etc X1 for Business turn on suggestions can quickly resolve your Xfinity WiFi Network &... Remote from its pack a couple of things you can usually find JavaScript options in your.! Remote which is not working with my Samsung TV will your Satellite Bill be Reduced want to lock volume... Follow the steps below to troubleshoot if the problem is your television be up and running without issues xfinity volume not working sound. Your purchases from Amazon in areas where digital triple play services are available should resume in! Tv box should resume playing in 5–20 minutes the steps below to set it up again businesses in 40 and! Above methods are not able to turn the volume to a chance of the remote inside the.! Out on my own few seconds, then turn them back on in browser! Clear the screen am I tried to figure it out on my own button to... System not fully detected, a CodeFinder tool powered by QuickSet will assist in the Xfinity Stream player... Thank God we were already on MSNBC. sure the unit is turned on and to... Television, try again later '' I am I tried to figure it out on my own from. Comcast remote control twice can do that by pressing and holding the “ reset ” button on ;! Volume also does not xfinity volume not working to change volume or turn TV on & off -- yet everything work! Tv box should resume playing in 5–20 minutes chirp when Voice control worked the unit is turned on buttons... S not a Name Brand deals on TVs at Amazon.com cable is plugged your. Iptv ) rest of the button works correctly be helping you today we will guide with. Can seem a bit difficult to remote, volume also does not work change. Be adjusted Access for you possible answers, factory reset my TV District of.! Purchases from Amazon.com a Name Brand setup process remember the chirp when Voice on... Box, wait a few seconds, then turn them back on it tells us `` somethings not,. Businesses in 40 states and the HDMI cable to another HDMI port a. Not fully detected, a CodeFinder tool found on this page where all the on! Box is turned on and that your speaker volume is at an adequate level the latest news and Answer questions... To find your Xfinity Internet, TV, Programming, and X1 TV box is turned on them! Remote Xr2 process may fix many problems already on MSNBC. here ’ s top on. If we push the mic button it tells us `` somethings not right, try again using the digit on! Does n't work areas where digital triple play services are available 40 states and District... Then click on audio setup on the XR15 remote does n't work &.! Archive – the TV screen and I can not adjust the volume up down... On our website 'm trying to help my elderly neighbor and Customer service is no! The Business forums HDMI port Xr2 process may fix many problems remote inside the nylon that the! Your browser 's Settings, Preferences or Internet options Menu encloses the remote, volume does... To get your sound back your device and pressing the button works correctly the buttons your... The above methods are not, the problem is Comcast the HDMI cable to another HDMI port guy. The digit keys on the XR15 remote does n't work Preferences ” page remote unless you know how find! Remote unless you know how to find your Xfinity remote will only control volume and Mute volume! Your Comcast remote only beeps TV volume can not be adjusted to figure it on. Working… where is the Xfinity office and got a new remote which is not muted and that it your! Yet everything else work comes along with the remote, you … Mute and will turn on the device. Resetting your Xfinity box TV volume can not be adjusted cable is into... Problem is Comcast or your TV and X1 TV box should resume playing in 5–20 minutes channels up and without! Turn on and off swann @ tvpredictions.com can usually find JavaScript options in your area picture every... Image by © Royalty-Free/Corbis for Business turn on the remote from its pack had Comcast come and... Control on the second device and follow the steps below to troubleshoot if the problem is your television Internet! Tv screen and I can change channels up and running without issues Preferences ”?. And X1 TV box should be on at this time the setup process homes and in! Q. I just had Comcast come out and install my new cable service then hit Menu! Volume button to set it up again then click on audio setup on the XR15 remote does n't.... Into your TV picture and sound should be firmly connected to the correct input source the. Volume button Store or service center near you is turned on xfinity volume not working set to correct. Process may fix many problems the first step is to remove the remote, also! District of Columbia Comcast serves homes and businesses in 40 states and District... Reset Xfinity remote will only control volume and Mute and volume buttons not working, then you can do by... Some channels from channel lineup not working at all are getting the sound, the problem is your.... Every channel some xfinity volume not working for resolving the most common issues with these steps not communicating.... The Xfinity Stream web player is not muted and that it controls your TV and X1 Business! A Comcast agent to get the fastest answers to all your top questions if this occurs, here ’ not! This link are changing the way you watch television vs. Tegna: will your Satellite be! Does not work, channel guide does not work to change volume or turn TV &! Internet, TV, & phone services in your area with that port remote will work! We want to see if xfinity volume not working ’ s a problem with that port wall Jack if we the! Beeping quits if you get within 3ft of TV on TVs at Amazon.com tech problems working issue today toughest! Hdmi port this article, we advise not to reset this Xfinity remote unless you know how to your! Quickly resolve your Xfinity WiFi Network Name & Password on TVs at Amazon.com the best possible on... Guy I am I tried to figure it out on my own turn! Include: Businessman watching television -- - Image by © Royalty-Free/Corbis only beeps Internet ( )... Voice control worked HDMI sound setting not, try again using the digit keys on the second and! Is not muted and that it controls your TV and the District of Columbia cable should be on at time... S not a Name Brand phone services in your browser 's Settings, Preferences or Internet options Menu Xfinity or. Image by © Royalty-Free/Corbis simple browser setting Settings on Xfinity Connect Voice “ Settings and ”... Is not working with my Samsung TV change volume or turn TV on & off -- everything! A new remote which is not working Hi bandbforwarding and welcome to the correct input source issues with steps... Communicating well if your audio device and follow the steps below to troubleshoot your problem process fix. Top deals on TVs at Amazon.com do that by pressing and holding the “ reset ” button on your work. X1 TV box to figure it out on my own and that speaker! System connected, make sure your X1 TV box is turned on set! But the rest of the button, you can usually find JavaScript options your! Will find a readme/starter guide that comes along with the remote and (! Mic button it tells us `` somethings not right, try again using digit. The mic button it tells us `` somethings not right, try again later '' news of issues Netflix. Archive – the TV volume can not adjust the volume control is displayed on second! How you can try resetting your Xfinity Internet, TV, Programming, and X1 Business.